Contact
Email support@fameally.com and include as much detail as you are comfortable sharing.
- App issue Tell us what happened, what you expected, your app version, device model, and iOS or Android version.
- Account or sign-in help Contact us from the email address linked to your Fameally account where possible.
- Subscriptions Billing, renewals, and cancellations are managed by Apple App Store or Google Play. We can still help explain where to manage your subscription.
- Privacy or data request Use the same support email and include the request type in the subject line.
Account deletion
You can request account deletion from inside the app, or use the public account deletion page.
Common questions
Sign-in and email verification
Check that you are using the same email address you used to create your account. If a verification or reset email has not arrived, check your spam folder and request a new message in the app. Contact us from your account email if you still cannot get in.
Subscriptions and purchases
Manage or cancel your plan through the App Store or Google Play account used to subscribe. If your purchase is not recognised, open Fameally on that device and use Restore Purchases from the subscription screen or account settings.
Family invitations
The Family plan owner can invite up to five other people by email. Each person should sign in with the invited address and accept the invitation in the app. If shared content is missing, check that everyone is in the same family workspace and connected to the internet.
Recipe import and sharing
Share a supported recipe page to Fameally or paste its URL in the app, then review the imported meal before saving. You can also share meals and plans through the app; always review what you are sending before sharing a link.
Shopping reminders
Choose your usual shopping day, time and reminder lead time in Settings. Notifications also need to be enabled for Fameally in your device settings. Delivery can vary with your device's notification and connectivity settings.
Backup and restore
Account settings let you export a portable, password-protected backup. Keep the file and passphrase somewhere safe: Fameally cannot recover a forgotten passphrase. Review the backup preview carefully before restoring, as restoration changes your current workspace data.
Helpful links
Legal provider
Fameally is provided by ENVentures LTD. For support and legal requests, use support@fameally.com.